Chattanooga, Tennessee, United States · Incident Response Center (IRC)
Incident Coordinators(IC) operate from the Incident Response Center (IRC) – a 24/7/365 unit designed as the hub for averting and/or mitigating various forms of exposures.
The IC position facilitates the intake, categorization, interpretation, and response procedures related to Accidents and Security as well as any associated claims.
Fulfills all responsibilities associated with facilitating the intake of and response to incidents, including but not limited to: Accidents, Security, and all related Claims (Physical Damage, Cargo, Auto Liability, Workers Compensation, Hazmat, etc.) Fulfills required support functions associated with the dispatching of Hazmat (hazardous materials) loads and confirmation of Permits.
Fulfills all responsibilities regarding the issuance and maintenance of Passenger Accident (Rider) and Pet policies including any required investigations.
Intake Accident calls and initiate appropriate response protocols as required internally and/or as required by the FMCSA (Federal Motor Carrier Safety Administration) such as DOT (Department of Transportation) accident testing.
Intake Security calls related to the dispatch/briefing of drivers to minimize the potential for loss and/or to respond to a loss and/or incident.
Intake OS&D (Overage, Shortage & Damage) calls and initiate appropriate response protocols as required to record the incident or mitigate a claim.
Intake all other incidents as called in or needed
Issue and update Passenger Accident( “Rider “) and Pet Policies
All other duties and functions as needed
Mandatory overtime when warranted.
College degree required or equivalent work experience
Excellent communication and interpersonal skills-(verbal, electronically, written)
Attention to detail
Microsoft Office Suite (Word, Excel, and PowerPoint)
Strong Organizational skills and ability to multi-task
Works well with others and within a working team concept
Bi-lingual proficiently a plus
Must be able to work nights and weekends
Must have excellent attendance record in prior jobs
Desire to be challenged and work in a fast-paced environment