Logistics Account Support Representative
As a Customer Support Representative, you will be helping customers move their inventory by identifying and providing logistics solutions. You will be assisting in managing existing customer accounts, accepting loads based on commitments, setting appointment times, accepting and entering orders through EDI or manual entry in our TMW, and identifying and resolving issues. At Covenant Transport Solutions, we are committed to servicing our customers and exceeding expectations Our team members are trained to see the world through the eyes of our customers and transcend the investment of a traditional broker relationship.
- Learn the ins and outs of Solutions enterprise accounts from their accompanying Customer Service Representatives.
- Become an expert of different Transportation Management Systems.
- Communicate daily with customers and related facilities to ensure that needs are met.
- Understand the TMS platform and drive automation
- Study and understand market trends and seasonality of freight
- Schedule appointments and input shipment details for all related loads.
- Update internal and external portals with shipment details as needed.
- Track the progress of each shipment and communicate updates to all related parties.
- Field all customer inquiries regarding shipment status.
- Collaborate with sales representatives to ensure accounts are being appropriately serviced.
- Help the Customer Service team meet or exceed required margin and revenue goals
- Driven and competitive nature
- Fast-paced and able to multitask in a high-pressure environment
- Ability to take verbal/written instruction and execute with confidence.
- Impressive negotiation skills
- Team player who can also produce independent results
- 401(k) match, Serious Health Condition Pay
Full Health Benefits Package
- Medical, Dental, Vision, Telemedicine, Short & Long Term Disability, Health Savings Account, Life Insurance
- Holidays, Birthday, Wellness Day, Vacation & Sick Time
- Casual Dress, Gym on site*, Tuition Reimbursement, Employee Discount Program, , Dependent Care Flexible Spending Account, Adoption Assistance, Employee Assistance Program & Fund